You can also text us inside the OpenPhone app if you have questions. OpenPhone offers highly responsive customer support via email. According to one G2 reviewer, “Whenever there is an outage, customer service response is slow or non-existent.” RingCentral boasts 24/7 support, but their turnaround on tickets can feel like no one’s really there at all. OpenPhone offers a modern user interface that your team will love. One G2 reviewer explains that RingCentral has “a confusing interface for adding new phones and users. One of the biggest drawbacks of RingCentral as a phone solution is the user experience. RingCentral drawbacks that OpenPhone solvesĬan we all agree the early 2000s was the worst fashion decade? □ Clunky interfaces are as out as skirts with Uggs. An added bonus: You can get your transcripts via Slack, too! The OpenPhone solution: OpenPhone also offers voicemail-to-text and voicemail-to-email with every pricing plan.Want to read your voicemails instead of listening to them? All RingCentral plans offer voicemail transcripts that can be sent to you via text or email. Get access to analytics and reporting for nearly $13 less per user per month! The OpenPhone solution: Analytics are available on OpenPhone with much more affordable (and still feature-rich) plans. ![]() You can use this data to help your business perform better. RingCentral provides real-time analytics, including plenty of business-relevant data, with its Premium and Ultimate plans. Your video calls can even last up to 24 hours.
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